IT Support & Helpdesk

Portrait

Kerstin Rasi

Executive Assistant

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Rapid response and support is ensured from your first call. Our help goes far beyond basic obligations. Each individual report is taken seriously and immediately recorded in a clearly laid out ticketing system, which provides you an overview you can access at any time.

Accessibility, also outside of office hours, guarantees a confident and trustworthy working relationship with direct Helpdesk / support. We know our skills and seek to strengthen your trust in our organisation with the appropriate system orders.

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    Response / support time adapted to customer needs

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    Extensive monitoring / system monitoring

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    Service Level Agreement (SLA)

  • Helpdesk / support
  • Clearly laid out ticketing system
  • 24 hours monitoring